We care about our clients needs. After your purchase, you will be guided by our customer care assistant for every info or demand.

Every piece deserve the proper care. In this section we list what you can do to preserve every jewel quality and condition long term. In order to better preserve your jewelry, we recommend that you avoid storing it in plastic or wooden boxes that are too hard. The ideal is to store them in soft table tops, such as velvet or soft cloths, which will prevent scraping or scratching. We also suggest that you do not store the jewelry all together, because contact may cause scratches or breakage.

We recommend that you do not wear jewelry while doing work at home or in the garden, during sports, in the shower, while tanning or during your visits to the sauna. Water mixed with detergents and detergents as well as sweat spoil the surface of pearls and stones irrevocably. Bumps might create dents and scratches that are often irreparable.
Jewels quickly lose their color when worn while swimming. Chlorine and salt water are the worst element for jewelry. The most delicate precious stones might take the risk of being ruined completely if taken to the pool or to the sea.

Cosmetic products such as hairspray, talc, perfumes, deodorants, sunscreens and so on can be dangerous for the maintenance of your jewelry. Protect them from vapors, fats and oils – especially jewelry with pearls. For this reason it is important to wear them only after applying the various cosmetic products. Diamonds, like sapphires, are very hard and, if they get in with other jewels or with more delicate stones, such as emeralds, risk scratching them. For this reason it would be good to keep them apart.
Keep apart also silver jewelry, which, even if they have received specific treatments, could oxidize. Ideally, it would be to store them wrapped in a cotton or felt cloth, which will protect them from contact with air and preserve their shine.

Jewelry, at least once every two years, should be brought to your trusted jeweler for general inspection and more thorough cleaning with ultrasonic equipment and brushes suitable for polishing or roughing gold from impurities or external agents.

Each ALEXIS NY Inc. creation is accompanied by a certificate of authenticity, which can be digital or paper, depending on the type of object.
The certificate certifies the originality of the product, as well as guaranteeing your product for manufacturing defects for 2 years.

In particular, the digital certificate is equipped with an NFC tag that makes the detailed information at the jewel accessible, and in any case you are requested to present the certificate of authenticity (digital or paper) for any service at the boutiques.
In case of loss of the certificate you can contact us.

We accept the following forms of payment: American Express, Visa, MasterCard, Discover, ApplePay, PayPal, gift cards and Affirm.
After an order is placed, there is temporary hold on your credit card account for the total value of the order.

Your credit card will be charged once your order ships. The authorization that was temporarily on the account now becomes a permanent charge.
If your order contains more than one item, alexisny.com will charge your credit card for each item separately after they have shipped. You will see separate charges on your credit card statement. The total value of those charges will add up to the total authorization amount.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in the United States on our US site and cards issued in Canada on our Canadian site. However, we do accept PayPal, which can be set up with an international credit card.
In addition, note that when authorizing the purchase, alexisny.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

The billing information is inconsistent with what the credit card company has on file.
The expiration date was entered incorrectly at check out.
The card’s CVV code is incorrect.

The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.
In some instances, an order is cancelled due to the item no longer being in stock.

There are also times an order is cancelled due to incorrect or inconsistent customer information. If you would like to continue with your order, please ensure all credit card, billing and shipping information is accurate and create a new order on our site or by contacting Customer Care. You may also visit a Alexis NY Inc. retail store for further assistance.
The authorization should “drop” from your account within 4 -7 business days for US or Canadian credit cards depending on the bank or credit union that issued your card. Alexis NY Inc. is unable to reinstate a cancelled order.

Please contact Customer Care by email, chat or phone at  +1 212 8692493 to cancel the existing order and create a new order.
We offer Affirm and the Jewelers Reserve Citibank financing program for in-store purchases at full-price Alexis NY Inc. in the United States. We also offer Affirm for purchases made on alexisny.com.

Please note that you must apply for Affirm financing in one of our stores even if you may have already applied on alexisny.com.
Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent sale items and excludes temporary special promotion items. For questions and adjustments regarding prices on alexisny.com, call  +1 212 8692493.
We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

If an item’s correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
If an item’s correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
All online purchases and order history are saved when you create an account on alexisny.com.

For a purchase that was made at Alexis NY Inc., please contact the store directly. Should you require further information concerning a specific Alexis NY Inc. piece, please contact one of our Customer Care specialists by email, chat or phone at or call +1 212 8692493.

All packages will go out with Fedex, UPS, and DHL, depending on customer’s preference or location.

All orders will go out from our NY’s office, unless a customer orders a specific design that the NY office doesn’t have in stock. In that case, the order will be taken with a 30% deposit and it will be sent from Italy’s office.

During these uncertain times, we are pleased to offer a full refund for alexisny.com and Alexis NY Inc. store purchases returned within 45 days of their purchase date.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.
Visit our Returns site to print out a shipping label.

Items can be returned 3 days from receiving and after our inspection to make sure that pieces where returned as the original delivered.

Alexis NY Inc.(Puerto Rico):
Contact Customer Care by e-mail info@alexisny.com or phone at +1 212 8692493 for shipping documentation.

Items can be returned 3 days from receiving and after our inspection to make sure that pieces where returned as the original delivered.

Alexis NY Inc. store (Domestic U.S.)
Any merchandise purchased in a full-price Alexis NY store can be returned or exchanged at any of our full-price boutiques.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale. Due to the donations we make to our charitable partners, our pink and orange rubber bracelets are also final sale.

These purchases may be exchanged or returned following our standard methods. Please refer to the options listed above.

A refund will post to your Affirm account once we process your return. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. In the event that you return only part of your order, the amount of the merchandise that you returned, along with applicable taxes and fees, will be refunded to your Affirm account, and you will be responsible for paying off the balance with Affirm.

If you have any questions for Affirm on the management of your Affirm account, please contact help@affirm.com or call +1 212 8692493 to connect with their customer care team.

Gift cards are final sale and cannot be returned.

We are gladly at your disposal for every need.
Contact us here:

15 West 47th street, Suite 303, 10036 New York NY, USA.
Telephone number: +1 212 8692493
Email: info@alexisny.com